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Capability
Email Collections Agent
Your collectors don't need to write the 104th dunning email of the day. The Email Collections Agent sends personalized reminders on your SOP cadence, replies to routine customer questions (PoD requests, statement re-sends, payment confirmations), and records every send and receive into your TMS and into Lighthouz.
Lighthouz → ap@acme.com
Friendly reminder · INV-2041
$1,450 due in 3 days. PoD attached.
ap@acme.com → Lighthouz
Re: Friendly reminder · INV-2041
"Thanks — can you also send me the aging report?"
Lighthouz · auto-reply
Here's your aging report through today — attached.
📎 Aging_Report_Acme.pdf
Sent · logged to TMS
The shift
From manual work to AI on autopilot
BeforeToday: collector at the keyboard
- Human writes 104 collections emails, one after the other.
- Human responds to 25 basic customer emails, one by one.
- Human records every send/receive in the TMS or a spreadsheet.
104emails written by hand
AfterWith Lighthouz: AI on the keyboard
- AI sends all 104 collections emails on your cadence.
- AI replies to 25 basic customer emails automatically.
- AI logs every communication to TMS and Lighthouz.
0manual emails or logging
What it does for freight brokers
- Sends personalized collections emails on your SOP cadence
- Auto-responds to basic customer queries — PoDs, statements, confirmations
- Attaches the right invoice, BOL, or PoD per request
- Smart pause when a human conversation is in flight
- Logs every send and reply to TMS and to Lighthouz
Outcomes
104
emails / day handled per agent
25
basic replies auto-answered
100%
logged in TMS automatically
Other agents
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Portal Collections Agent
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AR Command Center
AR Dashboard for real-time cashflow visibility and a Collections Dashboard for live status. All collections notes in one place.
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Ready to automate back-office for your brokerage?
Join freight brokers using Lighthouz to audit bills, invoice shippers, and collect faster — without growing the team.