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Dispute Agent
The Dispute Agent watches every open invoice across email and AP portals, detects shorts and chargebacks the moment they appear, and responds with the right backup — PoD timestamps, signed BOLs, accessorial proof — in seconds.
Shipper response
"Detention charge looks high — can you confirm hours?"
Lighthouz reply
Driver arrived 09:12, departed 11:47 — 2h 35m. Attaching signed PoD timestamps.
Resolved
What it does for freight brokers
- Cross-portal and email status tracking
- Automatic short-pay and chargeback detection
- AI-generated dispute responses with backup attached
- Aging-based escalation rules
- Resolution analytics by customer and reason code
Outcomes
Faster
dispute turnaround
Higher
recovery rate on chargebacks
Zero
lost-in-portal invoices
Other agents
Freight Bill Audit
Ingest PDFs and EDI, audit against TMS load data, and auto-resolve 70–85% of bills with zero human touch.
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Collections Agent
Personalized reminders, customer portal monitoring, and intelligent outreach pauses when conversations are in flight.
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AR Query Responder Agent
AI agent that auto-responds to customer queries — "I never got the invoice", "resend my statement" — with customizable per-customer reminder sequences.
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Ready to automate back-office for your brokerage?
Join freight brokers using Lighthouz to audit bills, invoice shippers, and collect faster — without growing the team.