Your collectors spend the day in portals.
They should be on the phone.
AI runs the routine outreach, monitors AP portals, and hands collectors a prioritized queue with full context — so humans only touch what humans should.
Six logins, forty-seven invoices, and it's only 11am.
Most of the day disappears into portals and copy-paste dunning emails — not the conversations that actually move money.
From portal hopping to conversations that close
- Manually log into 6 portals daily
- Copy-paste the same dunning email 50×
- Lose context when invoices age
- Spreadsheets out of sync across the team
- Portals monitored 24/7 — automatically
- Personalized dunning per customer cadence
- Every touch logged with full context
- Collectors open one prioritized queue
Three steps. Humans only where it matters.
Monitor
AI continuously checks AP portals (Cass, AlchemyTMS, Uber Freight, E2Open) for invoice status.
- 6+ portals · 24/7
- Catches status changes instantly
Outreach
Runs cadenced, personalized dunning trained on your SOP, your tone, and each customer's preferences.
- Per-customer cadence
- Pauses if a human reply lands
Prioritize
Surfaces only what needs a human — with full context, suggested action, and contact ready.
- Ranked work queue
- AI-suggested next action
One queue. Everything you need to act.
AI handles the routine. Your collectors open one screen — already ranked, with context and the next best action.
- ToneFirm-friendly
- Cadence7 / 14 / 21 days
- ChannelsEmail · Portal · Phone
- Pause ifHuman reply detected
- Escalate at30 days · $25k+
"Hi Karen — quick nudge on INV-44218 ($48,210), now 47 days past terms. Happy to jump on a call this week to clear it…"
Meet the agents doing the work
The rest of your finance stack
Lighthouz works module-by-module — start where the pain is loudest, then layer in the rest.
Collections questions, answered
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