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Collector Work Queue
When a human touch is needed, the Work Queue tells your collectors exactly which accounts to call, in what order, and what to say. Each item ships with full context: aging, last contact, open disputes, payment promises, and a recommended next action.
Today's Queue · 3 of 12
P1ADL Logistics
$48,200P1Northwind Co.
$22,940P2Acme Holdings
$11,500Next action: call AP lead · script ready
What it does for freight brokers
- Priority ranking by impact, risk, and likelihood to pay
- Full account context surfaced in one click
- Next-action recommendations powered by past outcomes
- One-click logging back to the Command Center
- Manager view for queue load and SLA compliance
Outcomes
2x
collector productivity
<30s
to context-switch between accounts
Higher
promise-to-pay conversion
Other agents
Freight Bill Audit
Ingest PDFs and EDI, audit against TMS load data, and auto-resolve 70–85% of bills with zero human touch.
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Collections Agent
Personalized reminders, customer portal monitoring, and intelligent outreach pauses when conversations are in flight.
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AR Query Responder Agent
AI agent that auto-responds to customer queries — "I never got the invoice", "resend my statement" — with customizable per-customer reminder sequences.
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Ready to automate back-office for your brokerage?
Join freight brokers using Lighthouz to audit bills, invoice shippers, and collect faster — without growing the team.