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Capability
Collections Work Queue
The Collections Work Queue is where humans do the work only humans can do. AI surfaces the invoices that actually need attention, records every interaction automatically, and gives the collector a one-click way to take the next action — no spreadsheets, no copy-paste.
Today's Queue · 3 of 12
P1ADL Logistics
$48,200P1Northwind Co.
$22,940P2Acme Holdings
$11,500Next action: call AP lead · script ready
Collector Work Queue
One queue. Everything you need to act.
AI handles the routine. Your collectors open one screen — already ranked, with context and the next best action.
app.lighthouz.ai/collections
Portal monitor
24/7CassAlchemyTMSUber Freight · syncingE2Open
Prioritized queue · today
4 of 47 surfaced
Walmart Logistics
$48,210 · 47d late
Email · 3d ago
Call CFO — Karen R.
Target Distribution
$31,055 · 31d late
Auto-email · 1d ago
Send final notice
Costco Wholesale
$22,910 · 28d late
Auto-emailing…
AI handling
Home Depot
$18,400 · 22d late
Statement · 2d ago
Escalate to AR Mgr
Trained on your SOP
- ToneFirm-friendly
- Cadence7 / 14 / 21 days
- ChannelsEmail · Portal · Phone
- Pause ifHuman reply detected
- Escalate at30 days · $25k+
Sample dunning · auto-personalised
"Hi Karen — quick nudge on INV-44218 ($48,210), now 47 days past terms. Happy to jump on a call this week to clear it…"
The shift
From manual work to AI on autopilot
BeforeToday: the spreadsheet runs the day
- Human maintains 5 spreadsheets of invoices needing attention.
- Human updates the spreadsheets after every customer interaction.
- Context lives in someone's head, not the system.
5SPREADSHEETS OF TRUTH
AfterWith Lighthouz: AI runs the queue
- AI surfaces invoices that require human attention.
- AI records every interaction automatically.
- Human takes the next action with one click.
1-clickto take action
What it does for freight brokers
- AI-prioritized queue of invoices that need a human
- Full account context surfaced in one click
- All interactions recorded automatically — no manual notes
- One-click next action: call, email, escalate, snooze
- Manager view for queue load and SLA compliance
Outcomes
2x
collector productivity
0
spreadsheets to maintain
Higher
promise-to-pay conversion
Other agents
Email Collections Agent
AI sends every collections email and responds to basic customer replies — all logged to TMS and Lighthouz automatically.
Explore →
Portal Collections Agent
AI monitors every customer AP portal, checks invoice status, and surfaces only the exceptions that need human review.
Explore →
AR Command Center
AR Dashboard for real-time cashflow visibility and a Collections Dashboard for live status. All collections notes in one place.
Explore →
Ready to automate back-office for your brokerage?
Join freight brokers using Lighthouz to audit bills, invoice shippers, and collect faster — without growing the team.