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Collections Agent
The Collections Agent runs personalized dunning cadences across email and phone, attaches the right PoDs and invoices, and monitors customer AP portals for payment status and exceptions. It pauses outreach when a human conversation is in flight and resumes automatically.
To: ap@acme.com
Friendly reminder · Invoice #INV-2041
Hi team — invoice INV-2041 ($1,450) is due in 3 days. PoD attached.
📎 BOL.pdf
📎 PoD.pdf
📎 INV.pdf
Sent
What it does for freight brokers
- Personalized reminder sequences per customer and aging bucket
- Customer AP portal monitoring for payment status and exceptions
- Auto-attached PoDs, invoices, and supporting documents
- Smart pause when customer or rep is mid-thread
- Phone call summaries and next-action recommendations
Outcomes
12 days
average DSO reduction
3x
more accounts touched per collector
100%
of portals monitored continuously
Other agents
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Ingest PDFs and EDI, audit against TMS load data, and auto-resolve 70–85% of bills with zero human touch.
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AR Query Responder Agent
AI agent that auto-responds to customer queries — "I never got the invoice", "resend my statement" — with customizable per-customer reminder sequences.
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AR Command Center
AR Dashboard for real-time cashflow visibility and a Collections Dashboard for live status. All collections notes in one place.
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Ready to automate back-office for your brokerage?
Join freight brokers using Lighthouz to audit bills, invoice shippers, and collect faster — without growing the team.